Contact Olivo
Product help, Amazon connections, account and privacy requests
support@olivo.financeInclude your company name, sign-in email, the time the issue occurred and the error message. You can contact us in Korean or English.
Do not send passwords, sign-in links, verification codes, API keys or buyer personal information. Redact these details from screenshots.
Connect Amazon
Open your company’s channel connection screen in Olivo, select a region and the countries you sell in, then select Connect. Sign in to Amazon and approve access on Amazon’s consent screen to return to Olivo. To connect only US sales data, select North America and US only.
Olivo manages application registration and credentials. You do not need to create a developer application or share an application secret.
The connection setup is incomplete. What should I do?
Olivo needs to check the application configuration. Send the region, countries and error message to our support email. You do not need to add more countries or keep retrying.
Amazon reports a permission or marketplace error.
Check that you can authorize applications for the seller account and that the account is approved to sell in the selected countries. Include the error shown by Amazon when you contact us.
I connected Amazon but cannot see my data yet.
Authorization and data collection are separate steps. Check the collection status, country and reporting period in Olivo. If collection is in progress or has failed, send the status and the time of the issue.
Sign-in and accounts
My sign-in email has not arrived.
Check the email address, spam folder and any restrictions set by your organization’s email service. Contact us if Olivo continues to say that it could not send a sign-in link.
My sign-in link has expired.
Request a new link from the sign-in page and use the most recent email. Do not share your sign-in link with anyone else.
How do I access another company’s data?
Ask that company’s owner for an invitation or instructions to join. Access to data depends on the permissions assigned within each company.
Disconnect and request deletion
To stop Amazon collection, choose Disconnect on the channel screen in Olivo. You can also revoke Olivo’s authorization in Amazon Seller Central’s application permissions settings.
Disconnecting stops future access; it does not mean that every existing report is erased at that instant. To close an account or request deletion of stored data, email support@olivo.finance.
- Use “Account closure” or “Data deletion request” as the subject.
- Include your sign-in email, company name and the account, company or connection data covered by the request.
- After verifying your identity or authority, we explain the scope, any required retention exceptions and the outcome.
See our Privacy Policy for retention and deletion details.
Report a security issue
If you suspect an unexpected sign-in, exposure of another company’s data or leaked credentials, contact support@olivo.finance. Use “Security report” as the subject and include the time and affected feature.
Do not email the sensitive data itself. We will provide a safer way to share evidence if further information is needed.