Operator and scope
VOLT GROUP LIMITED (“Olivo”), based in Hong Kong, handles personal information from the Olivo website, accounts, connected sales channels and customer support as described in this policy.
Sales and financial data supplied by a company is processed within that company’s authorization and service agreement. Company administrators manage member access. Each company remains responsible for the personal information it processes in its business.
Information we collect and why
- Account and company information
- Email, display name, company name, business details supplied by users, membership and roles are used for account administration, sign-in and company access controls.
- Connection details, sales and financial data
- Seller identifiers, countries and currencies, access tokens, orders, shipments, settlements, fees, refunds, product information and uploaded files are used for authorized connections, reconciliation, month-end closing and reports. The specific fields depend on the channel and permissions granted.
- Usage and security records
- IP addresses, browser and device information, access times, sign-in events, permission changes and activity records are used to maintain authentication, investigate problems and prevent misuse.
- Support information
- Contact email, company name, inquiry details and materials provided by the user are used to resolve issues and handle privacy requests.
Information comes from user input, authorized channel APIs and use of the service. Do not include unnecessary buyer names, addresses, contact details or sensitive information in support messages or uploads.
Without required account information or channel permissions, the related sign-in or connection feature cannot be provided. Processing for additional purposes requires an appropriate legal basis or consent.
Use and external services
Olivo processes data to provide services within the customer’s authorization. We do not sell sales or financial data or use it for advertising targeting or training general-purpose AI models.
Within a company, access follows the roles assigned to users. We do not provide personal information for independent third-party purposes except for transfers requested by the customer, separately authorized disclosures or legal obligations.
- Amazon Web Services (AWS)
- Used for website and service hosting, storage and sign-in email delivery through Amazon SES. Access records, service data, recipient email addresses and email content are processed as needed for these functions.
- Amazon sales channels
- Used to connect authorized seller account data through APIs. Authorization takes place on Amazon’s screens; Olivo does not ask for your Amazon account password.
The default SaaS environment uses AWS’s Seoul region, while the product website uses AWS’s Ireland region. Website access records may therefore be processed in Ireland. For a separately contracted environment or a new international transfer, we provide the required information about data, country, recipient, purpose, retention and objection options and follow applicable legal procedures.
Retention and deletion
Personal information is retained for the disclosed account, service, support and security purposes and reviewed for deletion when no longer needed. Retention of account and company information is assessed against the service relationship; inquiry records are assessed against resolution and necessary follow-up. Sales and financial data is assessed against the authorized service purpose and applicable legal and sales-channel requirements. Fixed retention periods by general data category and automated deletion schedules have not yet been finalized. On request, we confirm the specific scope and deletion schedule. Deadlines required by law or the relevant sales channel take precedence.
After account closure, withdrawal of consent or completion of the processing purpose, we identify the relevant information and delete it or render it irrecoverable. Records that must be retained by law are kept separately for the required purpose and period and are not used for other purposes.
Disconnecting Amazon stops new access. Deletion of existing data may require a separate processing step. Email help@voltgroup.io to request deletion; we explain the scope and confirm the outcome.
Electronic files and credentials are deleted using methods intended to prevent recovery. Information in backups is handled under the applicable retention and deletion requirements. If data subject to a deletion request is restored, the request is reapplied.
Access, correction and deletion
Contact help@voltgroup.io to request access, correction, deletion, restriction of processing or withdrawal of consent. We may verify your identity or authority to act for someone else. If a request is restricted, we explain the reason and applicable basis.
Requests affecting other members, such as deleting a company’s data, require confirmation from an authorized company representative. See how to request deletion.
Safeguards
Olivo uses restricted access, company-level access controls, encrypted connections, credential protection and activity records to protect personal information. Access is limited to operational needs, and identified issues are investigated and addressed.
Olivo is a service for businesses and professionals. We do not invite children to create accounts. Contact us if you believe a child’s information has been provided inappropriately.
Local website intake test
2026-10-09
Local inquiries collect company, email and required workflows, plus optional systems and details. Launch update requests collect email and interested workflows, plus optional company. Consent version, submission time and status are recorded to manage inquiries and launch interest. Email delivery is not connected. Records are stored on the operator’s computer and only authenticated administrators can access them. Records older than 90 days are deleted on the next submission or inbox access. Launch subscriptions can be deleted immediately using the unsubscribe link provided after submission. Contact the local administrator to correct or delete an inquiry. Local metrics count CTA clicks, demo visits and successful submissions by date, page and event. Metrics store no email, form contents, IP, browser identifiers or URL parameters. Do Not Track disables click and visit events. Fonts are self-hosted.
Contact and policy updates
Privacy inquiries and rights requests: Olivo privacy team, help@voltgroup.io.
When this policy changes, the effective date and changes are published on this page. Material changes to user rights or processing purposes are subject to the advance notice and consent procedures required by applicable law.